Shipping policy

Last updated: July 30, 2026

This Shipping Policy applies to orders placed directly through the CUBLO website.

Dchoi Global Inc., doing business as CUBLO (“CUBLO,” “we,” “us,” or “our”), currently offers domestic and international shipping to eligible destinations.

Shipping availability, rates, and estimated delivery times may vary depending on the destination, selected shipping method, product availability, and order size.

Domestic Shipping

Order Processing Time

Most domestic orders are processed within 1–5 business days, excluding weekends and holidays.

Processing time refers to the time required to prepare your order for shipment and does not include the carrier’s transit time.

During product launches, promotional events, holidays, or other periods of high order volume, processing may take longer than usual. If your order experiences a significant delay, we will contact you using the email address provided at checkout.

Pre-Order Items

Pre-order products are subject to the estimated availability or shipping date shown on the applicable product page.

If an order contains both in-stock and pre-order items, the entire order may be held until all items are available to ship together, unless CUBLO provides another shipping option or agrees to separate the shipment.

Estimated pre-order dates are not guaranteed and may change due to manufacturing, inventory, customs, transportation, or other circumstances outside our reasonable control.

If there is a significant change to the expected availability of a pre-order item, we will provide an update by email.

Orders Needed by a Specific Date

If you need an order by a specific date, please contact us before placing your order at:

cublo@dchoiglobal.com

We will do our best to provide available shipping information, but processing and delivery dates are estimates only and cannot be guaranteed.

Domestic Shipping Rates

Available shipping methods and applicable shipping charges are calculated and displayed at checkout based on factors such as:

Delivery destination
Package size and weight
Products ordered
Available shipping service
Promotional or free-shipping eligibility

Shipping rates and delivery estimates displayed at checkout are subject to carrier availability.

International Shipping

International Order Processing Time

Most international orders are processed within 4–8 business days, excluding weekends and holidays.

International orders may require additional processing time for export documentation, carrier arrangements, customs requirements, or destination-specific restrictions.

During high-volume periods, processing may be delayed. If there is a significant delay in preparing your order for shipment, we will contact you by email.

Pre-order items are subject to the conditions described in the Pre-Order Items section above.

International Shipping Availability

International shipping may not be available for every product or destination.

CUBLO reserves the right to restrict or cancel international orders because of:

Carrier limitations
Product restrictions
Customs or import regulations
Address limitations
Shipping costs
Safety or compliance requirements
Other logistical or legal restrictions

If we are unable to ship your order to the destination provided, we will contact you and issue an appropriate refund.

International Shipping Rates

International shipping charges vary based on the destination, package size, package weight, shipping service, and products ordered.

Available rates will be calculated and displayed at checkout.

Customs, Duties, and Import Charges

International orders may be subject to customs duties, import taxes, brokerage fees, handling fees, or other charges imposed by the destination country or shipping carrier.

The recipient is responsible for all customs duties, import taxes, brokerage fees, and other destination-related charges unless expressly stated otherwise at checkout.

These charges are not included in the product price or standard shipping charge collected by CUBLO.

CUBLO does not control these charges and cannot predict the amount that may be assessed. Please contact the customs authority in the destination country for additional information.

Customs processing may delay delivery. CUBLO is not responsible for delays caused by customs inspections, clearance procedures, or unpaid import charges.

If an international order is refused, abandoned, or returned because customs fees were not paid, applicable original shipping charges, return shipping costs, customs charges, and carrier fees may be deducted from the refund.

Shipping Confirmation and Order Tracking

You will receive a shipping confirmation email after your order has been transferred to the shipping carrier.

The confirmation email will include a tracking number when tracking is available.

Tracking information may require up to 24–48 hours to become active after the shipping confirmation is sent.

A shipping confirmation email indicates that the carrier has received or is preparing to receive the shipment. It does not guarantee a specific delivery date.

Delivery Estimates and Delays

All processing and delivery dates are estimates only.

Delivery may be delayed due to circumstances including:

Carrier delays
Severe weather
Natural disasters
Customs processing
Holidays
Labor disruptions
Address errors
Transportation interruptions
High shipping volume
Events outside our reasonable control

CUBLO is not responsible for delays caused by a shipping carrier, customs authority, incorrect customer information, or circumstances outside our reasonable control.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review the following information before submitting your order:

Recipient name
Street address
Apartment, suite, or unit number
City
State, province, or region
Postal or ZIP code
Country
Phone number

Please contact us immediately at cublo@dchoiglobal.com if you notice an error in your shipping address.

We cannot guarantee that an address can be changed once an order has been processed or shipped.

CUBLO is not responsible for delivery delays, lost packages, returned packages, or additional shipping costs caused by incorrect or incomplete address information provided by the customer.

Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order promptly after delivery.

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us at cublo@dchoiglobal.com within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the outer shipping box
A photo of the shipping label
Photos of the product packaging
Photos of the damaged, defective, incorrect, or missing item

Please keep all original packaging, shipping materials, and products until the claim has been reviewed and resolved.

Do not discard or return the product before receiving instructions from CUBLO.

Depending on the circumstances, we may provide replacement parts, a replacement product, a refund, or assistance with a carrier claim.

Additional terms are available in our Return and Refund Policy.

Lost Packages

If tracking information shows that your package has not been delivered and appears to be delayed or lost in transit, please contact us at:

cublo@dchoiglobal.com

We may assist you in reviewing the tracking information or submitting an inquiry with the shipping carrier.

Carrier investigations may require additional time, and CUBLO may need to wait for the carrier’s determination before offering a replacement or refund.

A package is not considered lost solely because it arrives later than the original estimated delivery date.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

Confirm that the shipping address on your order is correct.
Check all entrances, porches, mailrooms, parcel lockers, reception areas, and other secure delivery locations.
Ask household members, neighbors, building staff, or property management whether they accepted the package.
Allow up to 48 hours, as some carriers may mark a package as delivered shortly before completing delivery.
Contact the shipping carrier for additional delivery details.

If the package still cannot be located, contact us at cublo@dchoiglobal.com.

CUBLO will review the available information and may assist with a carrier inquiry. Replacement or refund eligibility will be determined based on the circumstances and the carrier’s investigation.

Stolen Packages

CUBLO is not responsible for packages stolen after confirmed delivery to the address provided by the customer.

We recommend selecting a secure shipping address and monitoring tracking information for the expected delivery date.

Where available, customers may consider using:

Signature-required delivery
A secure parcel locker
A staffed business address
A carrier pickup location

If you believe a delivered package was stolen, please contact the shipping carrier and the appropriate local authorities.

Returned or Undeliverable Packages

A package may be returned to CUBLO because of:

An incorrect or incomplete shipping address
An unavailable recipient
Refusal of delivery
Failure to collect the package
Unpaid customs duties or import charges
Repeated unsuccessful delivery attempts
Carrier or customs restrictions

If a package is returned for a reason unrelated to an error by CUBLO, the customer may be responsible for:

Original shipping charges
Return shipping charges
Customs duties or carrier fees
Additional shipping charges required to resend the package

We will contact you after the returned package has been received and inspected.

If a refund is requested instead of reshipment, applicable charges may be deducted from the refund according to our Return and Refund Policy, including the non-refundable 3% card transaction fee, where applicable.

If the package was returned because of a confirmed shipping or fulfillment error by CUBLO, applicable additional shipping charges and the 3% card transaction fee will not apply.

Order Changes and Cancellations

Please contact us as soon as possible if you need to request a change or cancellation.

We cannot guarantee that changes or cancellations can be completed after an order has been submitted.

Once an order has been processed, fulfilled, or shipped, it may no longer be changed or canceled.

Customer-requested cancellations are subject to the terms of our Return and Refund Policy, including a non-refundable 3% card transaction fee, even when the cancellation is approved before fulfillment or shipment.