Refund policy

We want you to be happy with your CUBLO purchase. Please review the following policy carefully before requesting a return, cancellation, or refund.



IMPORTANT NOTICE

All returns require prior authorization from CUBLO. Items sent back without first requesting and receiving return approval will not be accepted.

A 3% card transaction fee applies to all customer-requested order cancellations and returns, including orders canceled before processing, fulfillment, or shipment. This fee is non-refundable and will be deducted from the refund amount.

For returns due to a change of mind, accidental purchase, or other customer-related reasons:

  • The customer is responsible for return shipping costs.

  • Original shipping charges are non-refundable.

  • A restocking fee of up to 15% of the product price may apply if the returned item requires additional inspection, repackaging, or replacement packaging.

The 3% card transaction fee, return shipping costs, and restocking fee will not apply when the cancellation, return, or refund is due to a confirmed error by CUBLO, such as a defective product, shipping damage, an incorrect item, missing components, or another fulfillment error.



Card Transaction Fee

A non-refundable 3% card transaction fee will be deducted from the refund amount for all customer-requested order cancellations and returns.

This fee applies even if the cancellation request is submitted and approved before the order has been processed, fulfilled, or shipped, because the card transaction fee is incurred when the original payment is completed.

The 3% card transaction fee will not apply when the cancellation, return, or refund is due to:

  • A confirmed product defect

  • Shipping damage

  • An incorrect item

  • Missing items or components

  • Another confirmed error by CUBLO



Order Cancellations

To request an order cancellation, contact us at cublo@dchoiglobal.com as soon as possible.

Cancellation requests are not guaranteed. Once an order has been processed, fulfilled, or shipped, it can no longer be canceled and must be handled as a return after delivery.

If a customer-requested cancellation is approved, a non-refundable 3% card transaction fee will be deducted from the refund, even if the order has not yet been processed, fulfilled, or shipped.

The 3% card transaction fee will not apply when the cancellation is required because of an error by CUBLO.



Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Depending on the reason for the cancellation or return, the following amounts may be deducted from the refund:

  • A non-refundable 3% card transaction fee

  • Return shipping costs

  • A restocking fee of up to 15%

  • Original shipping charges

The 3% card transaction fee also applies to customer-requested cancellations approved before processing, fulfillment, or shipment.

These deductions will not apply when the cancellation, return, or refund is due to a confirmed product defect, shipping damage, an incorrect item, missing components, or another error by CUBLO.

Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at:

cublo@dchoiglobal.com